Terms & Conditions

Terms of Use

The site storefire.co.th and all associated rights are the sole property of Storefire Thai Food.

Any full or partial reproduction of the site content requires prior written permission from the owners.

Hyperlinks to the site are permitted without specific request.

1 — Acceptance of Terms & Right to Cancel

By placing an order you confirm that you have read and accept these terms without reservation. These terms govern the contractual relationship between Storefire Thai Food and the customer and take precedence over any other document unless agreed in writing.

You have 14 days from receipt of your order to cancel and return it, in accordance with your statutory right to cancel.

If you cancel, you do not need to give a reason and no penalty applies. You are responsible for the cost of return shipping.

The right to cancel also applies to sale, pre-owned, or clearance items.

Items must be returned in original, unused condition, properly packaged. We recommend using the original packaging where possible.

On receipt of a valid return we will refund the purchase amount. Please note that payment processing fees (approximately 5%) cannot be refunded as these are charged by our payment provider.

2 — Products

Product photography is for illustrative purposes only. Storefire Thai Food cannot guarantee identical colour rendering across all display devices.

Due to the fresh, handcrafted nature of our dishes, minor variations may occur between batches. These are an inherent characteristic of the product and do not constitute a defect.

3 — Delivery

We ship with reliable, tracked carriers. Your order is delivered to the address provided at checkout. A dispatch confirmation email is sent when your order ships.

Delivery times are estimates only. Storefire Thai Food is not liable for delays caused by the carrier or exceptional circumstances (strikes, severe weather, etc.).

In the event of a lost parcel confirmed by the carrier, we will arrange a replacement dispatch or a full refund following an official loss declaration from the carrier.

4 — Pricing

All prices are shown inclusive of applicable taxes. Shipping costs are added at checkout. The confirmed price is the one shown in your order confirmation.

We reserve the right to update prices at any time. The price applicable to your order is the one in effect at the time of placing the order.

5 — Payment

You will receive automated email updates at each stage of your order — confirmation on purchase and a shipping notification on dispatch.

For any payment queries contact us at info@storefire.co.th.

6 — Disputes

Storefire Thai Food shall not be liable for any indirect damages resulting from misuse of our products. Our liability is limited to the value of the order in question.

In the event of a dispute, please contact us first so we can seek an amicable resolution. We aim to respond to all complaints fairly and promptly.

7 — Warranty

Our liability is limited to the value of the product at the time of sale.

All products are sold with the benefit of your statutory consumer rights, including rights relating to faulty or misdescribed goods.

8 — Legal Information & Personal Data

Providing personal information at checkout is required to process and deliver your order. Failure to provide this information will prevent order processing.

Under UK GDPR you have the right to access, correct, or request deletion of your personal data by contacting us at info@storefire.co.th.

We do not sell or share customer data with third parties for commercial purposes.